Support
Support is provided by a dedicated team equipped to handle a wide range of needs, from warranty claims to complex technical troubleshooting.
Device malfunctions and service requests are managed through Jira, a user-friendly platform that allows you to easily submit tickets and track the real-time status of your support cases. All MPS customers have full access to this system, ensuring transparency and streamlined communication.
Once a request is received, our support team promptly evaluates the issue and delivers the most effective solution. This may include immediate remote troubleshooting by securely connecting to the device, or arranging the shipment of necessary replacement parts under warranty. In most cases, MPS dispatches replacement components within 24 hours of issue notification, minimizing downtime and keeping your operations running smoothly.
